What is Service Level Management?

The process of negotiating and enforcing Service Level Agreements (SLA) is called Service Level Management (SLM). IT is one of the five ITIL service delivery components. Service level management ensures that all current and future IT services meet the agreed-upon service level goals. #BusinessImprovement #Management

The goals of service level management are as follows: https://www.invensislearning.com/blog/service-level-management/