Updated: Oct 25, 2021
Service Level Management (SLM) is key in operating a smooth and successful business.
SLM ensures that all service management procedures, operational level agreements, and underpinning contracts are adequate for the agreed-upon service level targets. SLM conducts frequent customer reviews and reports on service standards. #BusinessImprovement #Management
Understanding SLAs and SLM gives you an edge in helping your business deliver on its promises: https://www.simplilearn.com/designing-sla-structures-sla-content-article